Have you ever delivered your regular inspection all-clear only to have your client ask a sequence of follow-up questions? While this is a comforting level of interest taken in their properties, technically the act of getting an inspection and receiving the report should be more than enough information to assure them that the property is in good hands. But for some reason, despite your expertise at inspecting homes and the thoroughness of your written and/or verbally delivered reports, interested property investors almost always feel the need to clarify a few of their worries.
Inspection is an Experience
Why? Because they can’t visualize the results of your inspection. Home maintenance and repair is far more experiential than most people realize when they talk about it. You know the health of a home by moving through it, experiencing the quality of the air, seeing cracks or feeling creaky floorboards. In many cases, even a description of minor repair issues can’t convey the truth as clearly as a single photograph. They say a picture is worth a thousand words and when it comes to property inspection, this has never been truer.
Evidence to Back Your Results
When investment property owners choose a property manager, they are deciding to put their trust in that person or service to keep their properties safe and in good condition. Of course, they would be foolish to simply assume that everything’s alright and kick back. A responsible investor is a part of maintenance decisions, listens to recommendations, and pays attention to the regular inspection reports to stay apprised of the state of their properties. Even though they are hands-off in terms of direct management, the more concrete evidence and data you can give to back your results, the better.
This is why digital inspections are quickly outpacing the traditional method in the property management industry. By providing a matching set of digital pictures and notes for each inspection, you can show your clients exactly what you’re talking about. When you say there’s a growing crack in the ceiling, you can show them both how big the crack is now and how big it was six months ago to back your statement. When you say a tenant has left a home unreasonably clean and in good repair, you can back this with pictures as well.
Building a Visual Story of the Property
Speaking of evidence over time, digital inspection can also show the maintenance, repair, and improvements of a property. Looking back through a history of previous digital inspections can show in clear full-color detail what each property has been through. These inspections can eventually come together to tell the visual story of the property’s time in your care. There will be tenant before and after shots, pictures of damage and pictures of repairs, and even displays of how the interior decor has been changed and updated. With this kind of clear evidence, investors know they’re getting a good service because they can see the effects over time as well as detailed reports in each individual inspection.
Finally, digital inspections build trust with your investor clients because they create concrete evidence of your own good performance. Let’s say you’ve been doing digital inspections for three years and the house continues to be well-maintained or even improve in appearance during your time as the property manager. Simply by looking back through your digital inspection records, your clients will be able to see how well you’ve been treating their property from the moment you start doing digital inspections.
Whether you manage one home or fifty, in the property management industry, nothing matters more than the trust of your investor clients. Incorporating digital inspections into your regular maintenance and property care routine can not only streamline your inspection process, it will also build trust with your clients as they see clear visual evidence of your good work and thorough record keeping.